Troubleshooting Signal Errors

Signals might be ignored for a variety of reasons. You will find your logs in the Signal Logs page.

​Meaning: The open size is too small for exchange rules. This refers to the base size (e.g., in BTCUSDT, the base is BTC).
​Fix: Increase your entry order size to meet the minimum base size required by the exchange.
​Message: Open size is too small for exchange rules.

​Meaning: The API key is invalid. Sometimes exchanges also flag expired keys as invalid.
​Fix: Check and update your API key in the app.
​Message: Invalid API key.

​Meaning: The API key is expired. Many exchanges automatically expire keys that don’t use IP whitelisting.
​Fix: Generate a new API key on the exchange and update it in the app.
​Message: Expired API key.

​Meaning: You cannot trade this instrument from your account’s jurisdiction. Some instruments (especially perpetuals) are restricted by region.
​Fix: There is no workaround other than using an allowed jurisdiction (subject to exchange rules).
​Message: You cannot trade this instrument in your jurisdiction.

​Meaning: Some exchanges block trading on certain pairs if Copy Trading is enabled.
​Fix: Disable Copy Trading in your exchange account if you want to trade the pair.
​Message: This pair cannot be traded because you enabled Copy Trading in the exchange.

​Meaning: You don’t have enough available balance to create the order.
​Fix:

Message: Insufficient available balance to create order.

​Meaning: KYC is required to trade this instrument. Many exchanges enforce KYC for derivatives (futures/perpetuals).
​Fix: Complete KYC on your exchange account.
​Message: You need to complete KYC on your exchange in order to trade this instrument.

​Meaning: The notional (USD) value of the order is too small for exchange rules.
​Fix: Increase your order size so that the dollar value meets the minimum.
​Message: Notional (dollar) value is too small for exchange rules.

​Meaning: Your account’s risk limit has been exceeded. Exchanges often apply risk limits to derivatives.
​Fix: Reduce your order size, or adjust/increase your risk limit in your exchange account.
​Message: The exchange rejected the order because you exceeded the risk limit.

​Meaning: The order is too large for exchange rules.
​Fix: Reduce your order size. Wick Hunter automatically splits large orders into smaller chunks when possible, with a maximum of 10 chunks.
​Message: Order value is too large for exchange rules.

​Meaning: The symbol does not exist on the exchange. Make sure there's no spelling errors.
​Message: This symbol does not exist on the exchange.

​Meaning: The exchange rejected your order because you already have too many open orders. Most exchanges enforce a limit on both standard orders and conditional (also known as trigger or stop) orders.
​Message: Exchange rejected the order because you have too many open orders.

​Meaning: You disabled this symbol from trading on the exchange.
​Fix: Update your exchange settings if you want to re-enable it.
​Message: You disabled this symbol from being traded on the exchange. Please update your settings.

​Meaning: A cooldown period is active and hasn’t expired yet. You can update your cooldown settings in the View Bots page.
​Message: Cooldown timeout not expired.

​Meaning: The position has already been closed, so no further DCA actions are allowed.
​Message: Position is closed.

​Meaning: There’s already a pending entry order for the same pair and side. This refers to limit open orders.
​Message: Existing pending open order for the same pair and side.

​Meaning: A position is already open on this symbol and side. As of now, it's not possible to stack multiple signals on top of each other.
​Message: Position is already open.

​Meaning: The position you are trying to close does not exist or is already closed.
​Message: Position is not open.

​Meaning: You’ve reached the account-level maximum number of positions allowed. This refers to the Max Open Positions in View Bots.
​Message: Maximum positions reached.

​Meaning: You’ve reached the account-level maximum number of long positions allowed. This refers to the Max Long Positions in View Bots.
​Message: Maximum long positions reached.

​Meaning: You’ve reached the account-level maximum number of short positions allowed. This refers to the Max Short Positions in View Bots.
​Message: Maximum short positions reached.

​Meaning: A bot has already opened the bot-level maximum number of positions allowed. You can update the bot settings by editing the bot.
​Message: Maximum bot positions reached.

​Meaning: The bot has reached the bot-level limit of open long positions. You can update the bot settings by editing the bot.
​Message: Maximum bot long positions reached.

​Meaning: The bot has reached the bot-level limit of open short positions. You can update the bot settings by editing the bot.
​Message: Maximum bot short positions reached.

​Meaning: Isolation mode is active, so the action was skipped. Isolation percent can be updated in the View Bots page. It is calculated by dividing the margin used by your positions and orders by the total account balance. For example, if your positions and orders are taking up $200 of margin, your total balance is $1,000 and you configured an isolation percent of 15%, no signals will be processed until some of the margin is freed.
​Message: Isolation mode is active.

​Meaning: Wick Hunter failed to fetch all the information necessary to open the position. Most likely, your API key is invalid or the exchange API is experiencing downtime.
​Message: Failed to open position, API might be expired or invalid.

​Meaning: The symbol might be temporarily disabled on the exchange (often during maintenance).
​Message: Ticker is not available. It might have been temporarily disabled on the exchange for maintenance.

​Meaning: A grid bot is already running for this pair. Wick Hunter prevents signal-based trading on pairs managed by grid bots.
​Message: There is a grid bot running for this pair. You cannot open positions using signals for a pair that is traded by a grid bot.

​Meaning: There is not enough historical data (candles) to calculate ATR. This happens for newly listed pairs that don't have enough candles to calculate the current Average True Range value, based on your settings.
​Message: Not enough candles to calculate ATR.